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  Room Dividers - Shoji Screens - Privacy Screens at MyShojiScreens.com :: Shipping Info & Returns

    Shipping Info & Returns

Shipping Methods
We use Federal Express Ground to ship all of our orders.
Additional shipping options include:

  • FedEx Express Overnight
    We can overnight most in-stock items for an additional shipping charge*.Orders placed after 8 am CST will ship the next business day and will arrive the following business day.
  • FedEx Express Second Day Air
    We can express via Second Day Air most in-stock items for an additional shipping charge*. Orders placed after 8 am CST will ship the next business day and will arrive in two business days.
  • FedEx Freight
    Heavy furniture and antiques along with shoji door and closet kits ship via Fedex Freight. Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
  • Fedex International Economy and Fedex International Freight
    Once you enter your shipping address the International shipping rate will be displayed before you finalize your order.  International shipping rates do not include any duties, taxes or tariffs that your country may charge you upon receipt of your order.

*Exceptions include products shipped via Fedex Freight, this includes heavy furniture and antiques, as well as shoji door and closet kits. Please contact customercare@myshojiscreens.com for shipping times to your location.

Shipping Costs & Availablity

  • Shipping cost is based on what you order and determined both by size and weight.
  • The shipping cost will be displayed for you before you finalize your order and before you give credit card information.
  • Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
  • Most in-stock items are shipped within 24 hours and should arrive within 7-10 business days (these estimates apply to in-stock items shipping within the Continental US).
  • Shipping transit time can vary depending on location and shipping option.
Returns Processing

If for any reason you are unhappy with your purchase, you may return it within 14 days from the date of receipt for a full refund of the purchase price less the cost of shipping. Please email
customercare@myshojiscreens.com or call us at 1.800.276.8802  to get a RMA number. Returns without an RMA number will not be processed.
Damaged item

In the unlikely case you receive a damaged item due to shipping, please keep all the packing materials and call us at
1.800.276.8802  or email us at customercare@myshojiscreens.com to have the item picked up and to schedule a replacement.
 
 


 
 
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